Virender Dhiman
Automation/AI & Transformation Head | ERP & CRM | Business Process Improvement | Reporting & Analytics
Karnal, Haryana 132001, India | +91-7404754700 | virender@virender.in | virender.in | linkedin.com/in/virenderdhiman
Professional Summary
Business & Technology professional with 14+ years of experience across ERP systems, business operations, reporting, process improvement, digital systems, and business transformation initiatives. Proven track record of improving operational efficiency through workflow optimization, ERP/CRM support, reporting automation, dashboard development, and stakeholder collaboration. Lean Six Sigma Green Belt certified with a focus on operational excellence, process standardization, and business value creation.
Core Strengths
- Business Transformation: Process Mapping, SOP Development, Operational Excellence, Governance, Continuous Improvement
- ERP & CRM: Tally ERP, SAP MM, Salesforce, Data Quality, UAT Coordination
- Reporting & Analytics: Advanced Excel, Power BI, Tableau, MIS Dashboards, KPI Tracking, Google Analytics
- Automation & AI: Workflow Automation, Google Apps Script, AI Agents, LLM Integrations
- Agile Delivery: Agile/Scrum, Jira, Stakeholder Management, Cross-Functional Collaboration
Professional Experience
Automation/AI & Transformation Head · FlightPath InfoGain Pvt. Ltd. · Karnal, India
April 2026 – Present- Saved 10+ days of manual processing by designing and deploying an automated corporate gifting and rewards workflow integrating external banking and e-commerce platforms.
- Lead business transformation and process optimization initiatives across departments, eliminating manual effort and improving operational efficiency.
- Manage ERP and CRM platforms, ensuring process alignment, user adoption, and reporting effectiveness.
- Develop dashboards, reports, and analytics frameworks to support data-driven decision-making.
- Drive digital transformation including process mapping, solution design, testing, deployment, and change management.
IT Manager / ERP Manager · Rhiti Talent Management Pvt. Ltd. / Rhiti Group · New Delhi
May 2016 – March 2026- Managed ERP operations, reporting governance, and business systems administration across multiple business functions.
- Built Advanced Excel and Google Sheets MIS reports, dashboards, and management review trackers.
- Administered Google Workspace users, permissions, and collaboration tools.
- Maintained WordPress and Wix websites, digital content updates, and analytics reviews.
- Reduced record-management inaccuracies by ~15% through SOPs, access controls, and cleaner reporting routines.
SAP MM Consultant · Elegant Technosoft · New Delhi, India
Sep 2012 – Apr 2016- Configured SAP MM organisational structures, purchasing processes, document types, and account assignments.
- Supported procurement workflows, release strategies, and process alignment activities.
- Coordinated with SD and FI/CO teams for integrated business processes.
Software Engineer · Goyat Technology Innovations Pvt. Ltd. · Karnal, India
Dec 2008 – Aug 2009- Developed and supported a business-owner web portal using ASP.NET, C#, Java, HTML, SQL Server, and XML.
Certifications
- Lean Six Sigma Green Belt – Simplilearn
- Salesforce Administration Fundamentals
- Digital Transformation & Digital Skills in Data and AI
- Introduction to Large Language Models, Generative AI Studio & Responsible AI
- Advanced Excel, Google Sheets & Reporting Analytics | Tableau & Data Visualization
- Agile Scrum Master (ASM) | Microsoft Project 2021 | CBAP Introduction
- AI Integration & Business Process Automation
Education
PGDM – Marketing & Finance · NCR Business School, Modinagar · 2012
B.E. – Computer Science & Engineering · DCRUST, Murthal · 2008
Languages
Hindi – Native | English – Professional Working Proficiency