Month-end, vendors, CRM/ERP gaps, reporting chases: where time and accuracy break.
Ops theatre
The whole change sequence,
The whole change sequence,
in one field of view.
Floating signals I run every program on: diagnose, SOP, automate, MIS: so technology comes after the handoffs are clear.
VD desk
Diagnose → SOP → Automate → MIS
Process first. Tools second. Meetings calm.
- Owners · named
- Steps · exception paths
- Handoffs · clear
ERPCRMAgents
Live trackers leadership trusts: decisions in the room, not hunting for updates after.
15+
Years experience
ERP, CRM & ops transformation
₹3 Cr+
Resources saved
Process automation program
15%
Accuracy lift
SOP-driven record hygiene
18+
Certifications
AI, analytics & delivery
About
Operations, systems,
Operations, systems,
and fewer fire drills
I’ve spent 15+ years in the messy middle of business and technology: ERP, CRM, reporting, and the processes people actually run day to day.
Most of my work is practical: find where time leaks, fix the handoffs, automate the repeatable parts, and give managers dashboards they trust. I’ve led that work at Rhiti Group and earlier roles across consulting and product teams.
Lean Six Sigma Green Belt, clean SOPs and measurable outcomes, not slide decks that gather dust.
Workflow Automation
End-to-end process design, scripting, and deployment
Data-Driven Leadership
MIS dashboards, KPI trackers, and analytics frameworks
ERP & CRM Alignment
Tally, SAP MM, Salesforce integration & optimization
AI & Automation
AI agents, LLM integrations, and intelligent workflows
Experience
Where I’ve worked
Current
Apr 2026 – Present
Automation/AI & Transformation Head
Rhiti Group · New Delhi, India
- Saved more than ₹3 crore in company resources by introducing automation into live operational processes.
- Improved and improvised corporate gifting and rewards workflows: made the process more efficient, reduced cycle time, and cut manual handoffs across banking and e-commerce platforms.
- Lead process and systems work across teams: less spreadsheet chasing, clearer ownership.
- Own ERP/CRM health: adoption, reporting, and day-to-day alignment with how the business runs.
- Build dashboards and review packs so decisions aren’t stuck waiting on last-minute data pulls.
IT Manager / ERP Manager
Rhiti Talent Management Pvt. Ltd. / Rhiti Group · New Delhi
- Ran ERP operations, reporting rules, and business systems for multiple functions.
- Built Excel and Google Sheets MIS packs and live trackers for management reviews.
- Administered Google Workspace: users, access, and collaboration hygiene.
- Kept WordPress/Wix sites and content current; tightened record accuracy by ~15% with SOPs.
SAP MM Consultant
Elegant Technosoft · New Delhi, India
- Configured SAP MM structures, purchasing flows, document types, and account assignments.
- Supported procurement, release strategies, and SD / FI-CO handoffs.
- Trained users and closed functional issues on the floor.
Software Engineer
Goyat Technology Innovations Pvt. Ltd. · Karnal, India
- Built and supported a business-owner portal on ASP.NET, C#, SQL Server, and related stack.
- Handled development, testing, debugging, and release support.
Portfolio
Featured work that moved the needle
Process Automation, ₹3 Cr+ Resources Saved
Current program: introduced automation into live company processes and conserved more than ₹3 crore in resources: capacity, rework, and operational leakage: while keeping exception ownership explicit.
- Mapped current-path cost before automating the happy path
- Sequenced multi-process rollout with shared intake & exception patterns
- ERP/CRM alignment, MIS packs, and weekly adoption governance
- Improved gifting & rewards automation: leaner process, shorter cycle time, fewer manual steps
CRM Optimization & Business Process Mapping
Mapped and integrated Salesforce CRM frameworks with core ERP workflows. Designed structured access controls and automated dashboard reporting models.
- Salesforce + ERP integration and data quality standards
- Transitioned team from manual tracking to structured CRM execution
Digital Operations & Web Automation
Administered corporate web platforms (WordPress/Wix) with streamlined content publishing workflows and Google Analytics performance tracking.
- Zero-downtime e-commerce operational support
- Continuous digital business continuity management
ERP Reporting Standardization & Process Improvement
Engineered structured MIS reporting frameworks for Tally/ERP users across accounting and operations teams with automated Excel dashboards.
- Converted recurring issues into SOPs and access control routines
- Reduced manual management follow-up significantly
Cloud Administration & Business Continuity
Managed Google Workspace enterprise architecture with security controls, access limits, and optimized collaboration tools.
- Streamlined IT operations and vendor coordination
- Guaranteed stable infrastructure and business continuity
Flipkart Automation Suite
Full-stack enterprise automation platform with order processing, payments, coupons, wallet management, and real-time dashboards built on modern web architecture.
- Next.js frontend with modular workspace features
- Docker-based API with PostgreSQL and Redis
- Role-based access control and automation engine
Expertise
Skills & Tools
Business Transformation
Process MappingSOP DevelopmentOperational Excellence
GovernanceContinuous ImprovementChange Enablement
Lean Six Sigma
ERP & CRM
Tally ERPSAP MMSalesforceERP Administration
CRM SupportData QualityUAT Coordination
Reporting & Analytics
Advanced ExcelGoogle SheetsPower BITableau
MIS ReportingKPI TrackingSQL BasicsGoogle Analytics
Automation & AI
Workflow AutomationGoogle Apps ScriptAI Agents
LLM IntegrationsReporting AutomationProcess Standardization
Digital Systems
Google WorkspaceWordPressWix
Digital Content ManagementCollaboration Platforms
Agile & Delivery
Agile/ScrumJiraStakeholder Management
Cross-Functional CollaborationUser Training
Deep Dives
Case Studies & Articles
Case Study
CRM Data Hygiene Automation
Validation, duplicates, and owned exceptions that restored trust in CRM packs.
Read case study →
Blog
Map the Process Before You Automate
Walk the lived path before you script the happy path.
Read article →
Blog
Exception Queues That Keep Automation Trusted
Owners, SLAs, and weekly reviews for automation exceptions.
Read article →
Credentials
Certifications: Verified
18+ professional certifications across AI, transformation, analytics, and project management. Click to view certificate.
References
Notes from people I’ve worked with
Published only after both sides approve the wording. No invented names or quotes.
Approved references will appear here as they are cleared.
Business Impact
Key Achievements
₹3 Cr+
Resources Saved
Process automation across live company workflows: capacity, rework, and leakage conserved
Leaner
Process Cycles
Improved and improvised workflows: more efficient processes, reduced time, fewer manual bottlenecks
15%
Accuracy Gain
Reduced record-management inaccuracies through SOPs, access controls, and cleaner reporting
100%
Digital Continuity
Zero-downtime web platform administration and e-commerce operational support
Multi
Dept. Coverage
Cross-functional transformation spanning accounting, operations, CRM, and IT functions
Get In Touch
Let's Connect
Open to leadership roles, consulting engagements, and transformation partnerships. Whether it's ERP optimization, workflow automation, or building data-driven operations: let's talk.
Email
virender@virender.in
LinkedIn
linkedin.com/in/virenderdhiman
X (Twitter)
x.com/veer158
Location
New Delhi 110070, India