Rhiti Group · Automation/AI & Transformation Head

Virender Dhiman

Automation/AI & Transformation Head

I help teams cut manual work and make systems talk to each other — ERP, CRM, automation, and clear reporting that leadership can actually use.

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0+ Years Experience
0+ Days Saved (Automation)
0% Accuracy Improvement
0+ Certifications
Virender Dhiman — Automation/AI & Transformation Head
About

Operations, systems,
and fewer fire drills

I’ve spent 14+ years in the messy middle of business and technology — ERP, CRM, reporting, and the processes people actually run day to day.

Most of my work is practical: find where time leaks, fix the handoffs, automate the repeatable parts, and give managers dashboards they trust. I’ve led that work at Rhiti Group and earlier roles across consulting and product teams.

Lean Six Sigma Green Belt — I care about clean SOPs and measurable outcomes, not slide decks that gather dust.

⚡

Workflow Automation

End-to-end process design, scripting, and deployment

📊

Data-Driven Leadership

MIS dashboards, KPI trackers, and analytics frameworks

🔗

ERP & CRM Alignment

Tally, SAP MM, Salesforce integration & optimization

🤖

AI & Automation

AI agents, LLM integrations, and intelligent workflows

Quick Info

Education

PGDM — Marketing & Finance
NCR Business School, Modinagar · 2012
B.E. — Computer Science & Engineering
DCRUST, Murthal · 2008
Experience

Where I’ve worked

Current

Automation/AI & Transformation Head

Rhiti Group · New Delhi, India

Apr 2026 – Present
  • Cut 10+ days of manual work by automating corporate gifting and rewards across banking and e-commerce platforms.
  • Lead process and systems work across teams — less spreadsheet chasing, clearer ownership.
  • Own ERP/CRM health: adoption, reporting, and day-to-day alignment with how the business runs.
  • Build dashboards and review packs so decisions aren’t stuck waiting on last-minute data pulls.
AutomationERP/CRMAgileDashboards

IT Manager / ERP Manager

Rhiti Talent Management Pvt. Ltd. / Rhiti Group · New Delhi

May 2016 – Mar 2026
  • Ran ERP operations, reporting rules, and business systems for multiple functions.
  • Built Excel and Google Sheets MIS packs and live trackers for management reviews.
  • Administered Google Workspace — users, access, and collaboration hygiene.
  • Kept WordPress/Wix sites and content current; tightened record accuracy by ~15% with SOPs.
Tally ERPGoogle WorkspaceMISWordPress

SAP MM Consultant

Elegant Technosoft · New Delhi, India

Sep 2012 – Apr 2016
  • Configured SAP MM structures, purchasing flows, document types, and account assignments.
  • Supported procurement, release strategies, and SD / FI-CO handoffs.
  • Trained users and closed functional issues on the floor.
SAP MMProcurementTraining

Software Engineer

Goyat Technology Innovations Pvt. Ltd. · Karnal, India

Dec 2008 – Aug 2009
  • Built and supported a business-owner portal on ASP.NET, C#, SQL Server, and related stack.
  • Handled development, testing, debugging, and release support.
ASP.NETC#SQL Server
Portfolio

Featured Projects & Initiatives

🚀
Apr 2026 – Present Current

Enterprise Workflow Automation & System Alignment

Led end-to-end digital transformation and process optimization across departments. Designed and deployed an automated workflow for corporate gifting and rewards, saving 10+ days of manual processing time.

  • ERP & CRM platform alignment for strict data accuracy
  • Automated MIS dashboards and KPI trackers for leadership
  • Agile/Scrum framework for structured delivery
Workflow AutomationERP/CRMAgileKPI Tracking
📈
Oct 2022 – Mar 2026

CRM Optimization & Business Process Mapping

Mapped and integrated Salesforce CRM frameworks with core ERP workflows. Designed structured access controls and automated dashboard reporting models.

  • Salesforce + ERP integration and data quality standards
  • Transitioned team from manual tracking to structured CRM execution
SalesforceProcess MappingDashboards
🌐
Mar 2019 – Mar 2026

Digital Operations & Web Automation

Administered corporate web platforms (WordPress/Wix) with streamlined content publishing workflows and Google Analytics performance tracking.

  • Zero-downtime e-commerce operational support
  • Continuous digital business continuity management
WordPressWixGoogle Analytics
📋
May 2016 – Mar 2026

ERP Reporting Standardization & Process Improvement

Engineered structured MIS reporting frameworks for Tally/ERP users across accounting and operations teams with automated Excel dashboards.

  • Converted recurring issues into SOPs and access control routines
  • Reduced manual management follow-up significantly
Tally ERPExcel DashboardsSOPs
☁️
May 2016 – Mar 2026

Cloud Administration & Business Continuity

Managed Google Workspace enterprise architecture with security controls, access limits, and optimized collaboration tools.

  • Streamlined IT operations and vendor coordination
  • Guaranteed stable infrastructure and business continuity
Google WorkspaceSecurityIT Operations
🛒
Technical Build Engineering

Flipkart Automation Suite

Full-stack enterprise automation platform with order processing, payments, coupons, wallet management, and real-time dashboards built on modern web architecture.

  • Next.js frontend with modular workspace features
  • Docker-based API with PostgreSQL and Redis
  • Role-based access control and automation engine
Next.jsDockerPostgreSQLAutomation
Expertise

Skills & Tools

🔄

Business Transformation

Process MappingSOP DevelopmentOperational Excellence GovernanceContinuous ImprovementChange Enablement Lean Six Sigma
🏢

ERP & CRM

Tally ERPSAP MMSalesforceERP Administration CRM SupportData QualityUAT Coordination
📊

Reporting & Analytics

Advanced ExcelGoogle SheetsPower BITableau MIS ReportingKPI TrackingSQL BasicsGoogle Analytics
⚙️

Automation & AI

Workflow AutomationGoogle Apps ScriptAI Agents LLM IntegrationsReporting AutomationProcess Standardization
💻

Digital Systems

Google WorkspaceWordPressWix Digital Content ManagementCollaboration Platforms
🎯

Agile & Delivery

Agile/ScrumJiraStakeholder Management Cross-Functional CollaborationUser Training
Deep Dives

Case Studies & Articles

Case Study

Corporate Gifting Automation — 10+ Days Saved

End-to-end workflow automation integrating banking and e-commerce platforms across departments.

Read case study →
Case Study

ERP–CRM Platform Alignment

Salesforce + Tally ERP integration with data quality standards and automated leadership dashboards.

Read case study →
Blog

AI Agents in Business Operations

Moving from LLM experiments to practical workflow automation in enterprise environments.

Read article →
All Case Studies All Articles
Credentials

Certifications — Verified

18+ professional certifications across AI, transformation, analytics, and project management. Click to view certificate.

Advanced Excel Certification Process Excellence

Lean Six Sigma Green Belt

Simplilearn View Certificate ↗
AI & Machine Learning

Introduction to Large Language Models

Google Cloud View Certificate ↗
AI & Machine Learning

Generative AI Studio

Google Cloud View Certificate ↗
AI & Machine Learning

Introduction to Responsible AI

Google Cloud View Certificate ↗
AI & Machine Learning

Digital Skills in Data and AI

Professional Certification View Certificate ↗
Transformation

Digital Transformation

Professional Certification View Certificate ↗
Business Analysis

Business Analyst Fundamentals

Professional Certification View Certificate ↗
Business Analysis

Introduction to CBAP

IIBA Pathway View Certificate ↗
Project Management

Microsoft Project 2021

Professional Certification View Certificate ↗
Productivity

Be 10x Session — AI Productivity

Be10x View Certificate ↗
Analytics

Google Sheets — Advanced Topics

Google View Certificate ↗
Analytics

Introduction to MS Excel

Professional Certification View Certificate ↗
Development

JavaScript Fundamentals

Professional Certification View Certificate ↗
Marketing

Digital Marketing For Leaders

Professional Certification View Certificate ↗
AI & Machine Learning

Image Captioning Models

Google Cloud View Certificate ↗
AI & Machine Learning

Introduction to Image Generation

Google Cloud View Certificate ↗
Analytics

Google Sheets Fundamentals

Google View Certificate ↗
CRM

Salesforce Administration Fundamentals

Salesforce Credential Verified
Feedback

Notes from people I’ve worked with

"

Corporate gifting used to eat two weeks every cycle. Virender automated the approvals and reconciliations — we got those days back for real work.

OP
Operations Director
Enterprise Operations · Rhiti Group
"

His MIS trackers changed our reviews. We stop hunting for updates and decide in the room — accuracy went up because the data is live.

FM
Finance Manager
Accounting & Finance · Rhiti Group
"

He bridged the gap between our Salesforce CRM and ERP systems that had been misaligned for years. Structured access controls, data validation, and automated dashboards gave us visibility we never had before.

SL
Sales & CRM Lead
Business Development · Rhiti Group
"

Virender doesn't just implement technology — he understands business processes first. His SOP-driven approach to automation ensured changes actually stuck with the teams, not just in documentation.

IT
IT & Systems Manager
Technology Operations · Multi-division Enterprise
Business Impact

Key Achievements

10+

Days Saved

Automated corporate gifting & rewards workflow eliminating manual processing bottlenecks

15%

Accuracy Gain

Reduced record-management inaccuracies through SOPs, access controls, and cleaner reporting

100%

Digital Continuity

Zero-downtime web platform administration and e-commerce operational support

Multi

Dept. Coverage

Cross-functional transformation spanning accounting, operations, CRM, and IT functions

Get In Touch

Let's Connect

Open to leadership roles, consulting engagements, and transformation partnerships. Whether it's ERP optimization, workflow automation, or building data-driven operations — let's talk.

Email virender@virender.in
LinkedIn linkedin.com/in/virenderdhiman
X (Twitter) x.com/veer158
Location New Delhi 110070, India
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